Answered
40%
Only 40% of law firms answered the phone (down from 56% in 2019).
Source: Clio Legal Trends Report 2024, secret-shopper study of 500 US law firms.
AI intake for personal-injury firms
Your cases leak out through the phone nobody answers.
LawSystems answers every call, calls web leads back, books the consult and writes it to your CRM. Then it shows you the tape: every call, timestamped, captured or leaked.
Demo line · answers 24/7
Call it. It answers on the first ring.
(925) 660-6836Things to try
- "I was rear-ended on the highway yesterday."
- "I'm the adjuster on one of your cases."
- "Should I take the insurance company's offer?"
Uses your microphone. Same assistant and 5-minute limit as the phone line.
Live · 00:00
DemoAI demo line for law firms. Calls are transcribed and processed by AI service providers. We are not a law firm and don't give legal advice.
01 · The leak
A prospective client calls. Most firms don't pick up.
A secret-shopper study called and emailed 500 US law firms as a new client would.
Unreachable
48%
48% of law firms could not be reached by phone at all.
Source: Clio Legal Trends Report 2024, secret-shopper study of 500 US law firms.
Replied
33%
Only 33% replied to an email.
Source: Clio Legal Trends Report 2024, secret-shopper study of 500 US law firms.
02 · Front Desk
Front Desk answers every call, 24/7.
It screens for conflicts before anything else, qualifies the caller, books the consult and writes the record to your CRM.
- Routes, never discusses. Existing clients, insurance adjusters and medical providers go straight to your staff. The agent does not discuss any matter with them.
- Never gives legal advice. Questions about a claim's value, fault or an offer are booked with your attorneys.
- Declines with a warning. Every caller the firm can't take is told that time limits may apply and to see another lawyer promptly.
What a declined caller hears
The firm isn't able to take this matter. Time limits may apply to your claim, so please speak with another lawyer promptly.
Every new-case call, in order
- 01AnswersDay, night, weekend, lunch. No voicemail.
- 02Screens for conflicts firstNames of the other parties are checked before the caller describes the matter.
- 03QualifiesYour case criteria: incident type, date, injuries, treatment, representation.
- 04Books the consultInto your attorneys' real calendar, with a confirmation to the caller.
- 05Writes to your CRMContact, intake answers, transcript and outcome, on the record.
03 · Speed-to-Lead
Web leads get a call back, on the clock.
Speed-to-Lead calls new web leads back within 60 seconds during calling hours; outside them, it acknowledges the lead and calls when the window opens.
During calling hours
≤ 01:00
From form submitted to phone ringing. Calls new web leads back within 60 seconds.
Outside calling hours
Queued
Acknowledges the lead right away, then calls when the calling window opens.
04 · Once intake is live
Add-ons for signed cases
Treatment Guard
Appointment reminders and treatment-gap alerts.
Case Concierge
Proactive case updates to your clients.
Referral Assist
Flags cases the firm declines and prepares a referral packet for the firm's attorney to decide on.
05 · The math
What the leak can cost. Three worked examples.
Fees, not settlements. Every figure is an input times a rate you can check, so you can swap in your own.
Scenario AIllustration
Solo firm, after-hours calls only
Office phones ring through to voicemail after 18:00. Everything below is an assumed input.
Inputs → calculation
Unanswered after-hours calls / monthassumed input24
Share that are new-case inquiries25% assumed → 6 inquiries25%
Sign rate on those inquiries20% assumed → 1.2 signed cases20%
Attorney fee per signed casefee to the firm, not the settlement$6,000
Fees at risk / month1.2 × $6,000$7,200
Fees at risk / month$7,200
For illustration purposes only. Not based on an actual client engagement.
Scenario BIllustration
6-attorney firm running Google Ads
Paid-search leads arrive by call and web form. Some wait more than 5 minutes for a response. Everything below is an assumed input.
Inputs → calculation
Paid-search leads / monthassumed input180
Not reached within 5 minutes20% assumed → 36 leads20%
Share that qualify35% assumed → 12.6 qualified35%
Sign rate on qualified leads25% assumed → 3.15 signed cases25%
Attorney fee per signed casefee to the firm, not the settlement$7,500
Fees at risk / month3.15 × $7,500$23,625
Fees at risk / month$23,625
For illustration purposes only. Not based on an actual client engagement.
Scenario CIllustration
12-attorney firm, intake team, no weekend coverage
Weekday intake is staffed. Weekend calls go to voicemail and are returned on Monday. Everything below is an assumed input.
Inputs → calculation
Weekend calls / monthassumed input96
Share that are new-case inquiries30% assumed → 28.8 inquiries30%
Hire another firm before Monday35% assumed → 10.08 callers35%
Sign rate on those callers25% assumed → 2.52 signed cases25%
Attorney fee per signed casefee to the firm, not the settlement$8,000
Fees at risk / month2.52 × $8,000$20,160
Fees at risk / month$20,160
For illustration purposes only. Not based on an actual client engagement.
06 · Comparison
Why not an AI receptionist?
Receptionist tools answer the phone. We do four more things.
01
We audit your intake
Test calls, forms and chat, timed, before we build anything.
02
We build into your CRM
Intake answers, transcripts and outcomes land in the system your staff already uses.
03
We tune on your real calls
Every week, from your own call transcripts and outcomes.
04
We report measured results
Answered, booked and signed, counted from the tape.
The fair comparison
Hiring an intake department.
07 · Where to start
The $1,000 Intake Leak Audit.
We test your phones, forms and chat the way a new client would, then put your own numbers into the leak math and quote a fixed build.
Intake Leak Audit · fixed price
$1,000
Credited in full toward the build.
Guarantee
If fewer than 2 of our test contacts go unanswered or wait more than 5 minutes for a response, your $1,000 is refunded.
You sign a written authorization before any test contact.
See what the audit covers08 · Ground rules
What we do, and what we never do
We are not a law firm
We don't give legal advice. Your attorneys make every legal decision.
The agent never gives legal advice
It answers, screens, qualifies, books and routes. Questions about a claim go to your attorneys.
Written authorization first
No test contact is made until the firm signs an authorization naming what we may test.
Test calls not recorded by default
We log timestamps and outcomes. Recording happens only if you ask in writing.
Local Services Ads never tested
Google bills you for those calls, so we never place one.
A cleanup list of every test contact
Names, numbers and times, so your staff can remove them from your CRM.
09 · The team
The two people you'll deal with
We're a two-person team. You talk to us directly from the first call to the build.
Raman Keraz
Co-founder & Chief Technology Officer. Writes the technical and integration spec for every build and connects the agents to your phones, CRM and case management.
Arseniy Volosevich
Co-founder & Chief Growth Officer. Runs marketing and sales, and is usually the first person you'll talk to.
[PENDING: legal name of the operating business] · [PENDING: business address]
10 · FAQ
Questions firm owners ask first
01Are you a law firm?
No. LawSystems is a technology and services company. We don't give legal advice, and working with us does not create an attorney-client relationship with us or with your callers.
02Does the AI give legal advice?
No. It never gives legal advice. When a caller asks for it, the agent says it can't advise and books a consult with your attorneys or hands the caller to your staff.
03What happens to callers the firm can't take?
The agent tells every caller your firm can't take that time limits may apply to their claim and that they should see another lawyer promptly. With Referral Assist, the case is flagged and a referral packet is prepared for your attorney to decide on.
04Is this TCPA-compliant?
Speed-to-Lead only calls people who submitted your web form, only inside the calling hours set for your firm, and it stops when someone opts out. Whether your form's consent language is sufficient is your counsel's call: the audit flags it for their review. We don't give legal opinions on compliance.
05Who processes our callers' data, and is it used for training?
Your callers' calls run through Twilio (the phone line), Vapi (call handling), Deepgram (speech-to-text) and Anthropic's Claude models (the conversation). Our own call logs live on Railway. We switch off model training on call data wherever a provider offers that setting, and we don't record calls unless your firm asks us to. Screening notes go to your CRM and are kept as long as our agreement with you says. On our own demo line, calls are not recorded and we delete transcripts after 30 days. The full provider list is on our subprocessors page.
06Do you record our staff during the audit?
Not by default. Audit test calls are not recorded unless you ask for it in writing. We log the timestamp, time to answer and outcome of each test contact.
07Why not an AI receptionist or an answering service?
Both answer the phone. We audit your intake, build into your CRM, tune on your real calls every week, and report measured results. The fair comparison is hiring an intake department.
Next step
See your own tape.
A 30-minute walkthrough of how Front Desk and Speed-to-Lead would run at your firm, and whether the audit makes sense first.